Your privacy matters to us. This Privacy Policy explains exactly what personal data evip5 collects, why we collect it, how we use and protect it, and what rights you have over your information. We encourage every player to read this document carefully before registering an account.
The six points below summarise the most important aspects of how evip5 handles your personal data. The full legal text follows in the sections beneath.
All data transmitted between your device and the evip5 platform is protected by 256-bit SSL/TLS encryption. Data at rest is stored in access-controlled, encrypted environments. We conduct regular security audits to identify and address vulnerabilities.
evip5 does not sell, rent, or trade your personal information to any third party for commercial purposes. Data is shared only with service providers who are contractually bound to process it exclusively on our behalf and in accordance with this Policy.
We collect only the data that is necessary to operate your account, process transactions in IDR, verify your identity, prevent fraud, and comply with our international licensing obligations. We do not collect data beyond what is required for these purposes.
You have the right to access, correct, delete, or export a copy of the personal data evip5 holds about you. You may also object to certain types of processing or request that we restrict how your data is used. Submit requests to our support team at [email protected].
evip5 uses cookies and similar tracking technologies solely to keep your session active, remember your preferences, and analyse aggregate platform usage. We do not use third-party advertising cookies or behavioural tracking for ad-targeting purposes.
If you have any privacy-related question, concern, or complaint, our support team is reachable 24/7 via live chat on the platform and via email at [email protected]. We aim to respond to all privacy inquiries within 48 hours.
evip5 ("we", "us", "our") operates the online gaming platform accessible at https://evip5.one and all associated subdomains, mobile interfaces, and digital services (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every player, visitor, and user who interacts with our Platform.
This Privacy Policy ("Policy") describes in detail the categories of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject. It applies to all personal data collected through your use of the Platform, including data submitted during account registration, data generated through your gameplay activity, and data captured automatically through your device and browser.
This Policy forms an integral part of the evip5 Terms & Conditions. By registering an account on evip5, you acknowledge that you have read, understood, and agreed to the collection and use of your personal data as described in this Policy. If you do not agree with any part of this Policy, you must not use the Platform.
Scope: This Policy applies to all players and visitors regardless of their location. evip5 primarily serves players based in Indonesia, and our data handling practices are designed with the privacy expectations of Indonesian users in mind, while also aligning with internationally recognised standards for data protection in the online gaming industry.
evip5 collects personal data across several categories depending on how you interact with the Platform. The table below provides a structured overview of the data types we collect and their primary sources.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID (KTP, passport, driver's licence number) | Registration & KYC verification |
| Contact Data | Email address, Indonesian mobile number, city of residence (e.g., Jakarta, Surabaya, Bandung, Bali) | Registration & account updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Deposits, withdrawals & AML review |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, device fingerprint | Automatically on every visit |
| Usage Data | Pages visited, games played, bet amounts, session duration, click paths, search queries within the Platform | Continuously during active sessions |
| Communications Data | Live chat transcripts, support emails, complaint submissions, survey responses | When you contact support |
| Responsible Gaming Data | Self-exclusion status, deposit limits set by the player, time-out requests, self-assessment questionnaire responses | When you use responsible gaming tools |
We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond KYC document photographs where required), or medical information, except where strictly necessary to comply with responsible gaming obligations (e.g., recording a self-exclusion request made for mental health reasons, at the player's own initiative).
evip5 collects personal data through the following channels and mechanisms:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or update your account profile.
When you visit or use the Platform, our servers and client-side scripts automatically record technical and usage data including your IP address, device identifiers, session timestamps, and navigation patterns. This data is collected using server logs, cookies, and similar tracking technologies described further in Section 7.
We may receive personal data about you from licensed third-party providers that form part of our service infrastructure, including:
evip5 uses the personal data we collect for the following purposes:
Marketing Opt-Out: If you no longer wish to receive promotional communications from evip5, you may opt out at any time by updating your notification preferences in your Account settings, or by contacting our support team. Opting out of marketing does not affect transactional communications essential to your account (e.g., deposit confirmations, withdrawal notifications, security alerts).
evip5 processes personal data on the following legal grounds:
evip5 does not sell your personal data. We may share your data only in the following limited and controlled circumstances:
We engage carefully vetted third-party processors to deliver specific components of our service, including payment processing (Indonesian banks and e-wallet operators), KYC and identity verification, fraud analytics, cloud infrastructure, live chat software, and email delivery. All processors are bound by data processing agreements that restrict them to processing your data solely on our documented instructions.
To deliver seamless live casino and slot experiences, your session data (game ID, bet amounts, win/loss results, and session timestamps) is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, Spribe, and Pocket Games Soft. These providers operate under their own privacy policies and data security frameworks as required by their gaming licences.
evip5 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are required to do so by applicable law, court order, or our international licensing authority's compliance requirements. This includes reporting obligations under AML regulations where suspicious transaction patterns are identified.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving evip5, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity before your data is transferred, and you will be provided with a reasonable opportunity to close your account if you do not wish your data to be transferred.
No Cross-Border Data Sales: evip5 does not transfer or sell your personal data to any advertising network, data broker, or commercial data marketplace. Any international transfer of data (e.g., to cloud infrastructure providers) is governed by appropriate data transfer safeguards, including standard contractual clauses or equivalent mechanisms.
evip5 uses cookies and similar technologies to deliver and improve the Platform experience. The table below describes the categories of cookies we use and their purposes.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, prevent cross-site request forgery, and enable core Platform functionality. Cannot be disabled without breaking the Platform. | Session |
| Functional | Remember your language and display preferences, your most recently visited game categories, and your responsible gaming settings. | Up to 12 months |
| Analytics | Measure aggregate page views, session lengths, game popularity, and navigation flows to help us improve the Platform. Data is anonymised before analysis. | Up to 24 months |
evip5 does not use advertising cookies or third-party behavioural tracking cookies. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or placing bets.
evip5 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our legal, regulatory, and licensing obligations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is technically complex due to backup system constraints, data will be isolated from active processing and deleted at the next scheduled purge cycle.
evip5 maintains a comprehensive information security programme designed to protect your personal data against unauthorised access, accidental loss, destruction, and disclosure. Our key technical and organisational measures include:
Your Responsibility: While evip5 takes every reasonable precaution to secure its systems, the security of your account also depends on the strength and confidentiality of your password. Use a unique, complex password for your evip5 account and never share it with anyone. evip5 will never ask for your password via email, live chat, or any other channel. If you believe your account has been compromised, contact support immediately.
As a data subject, you have the following rights with respect to the personal data evip5 holds about you. To exercise any of these rights, please contact our support team via live chat or at [email protected].
You have the right to request a copy of the personal data evip5 holds about you, along with information about how it is being used. We will provide this within 30 days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. Some corrections (e.g., changes to your registered name) may require supporting documentation.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that certain data cannot be deleted where we are required to retain it under regulatory or legal obligations (see Section 8).
You may request that evip5 temporarily restricts the processing of your data while a rectification request is pending, or while you contest the legitimate grounds for our processing of your data.
Where processing is based on your consent or on contractual necessity, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another controller where technically feasible.
You have the right to object to the processing of your personal data on the grounds of our legitimate interests, or for direct marketing purposes. Where you object to direct marketing, we will cease processing immediately. Where you object to processing based on legitimate interests, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on consent, you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.
Response Timelines: evip5 will acknowledge all data rights requests within 5 business days and aim to resolve them within 30 calendar days. Complex requests may require up to 60 days, in which case we will notify you of the extension and the reason for it. All requests must be submitted from the email address registered to your evip5 account for identity verification purposes.
evip5 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process requires applicants to confirm their date of birth and agree that they are 21 years of age or older. KYC verification procedures are designed to detect and reject under-age registration attempts.
If evip5 becomes aware, or has reasonable grounds to believe, that a registered account is held by a person under the age of 21, the account will be immediately suspended. Any real-money balance will be returned to the originating payment method after identity investigation, and the associated personal data will be securely deleted unless retention is required by law.
Parents and guardians who believe that a minor in their care has registered an account on evip5 should contact our support team immediately via email at [email protected]. We treat such reports with the highest priority.
Parental Controls: We recommend that parents and guardians make use of internet filtering software to block access to gambling websites for minors. evip5 fully supports responsible internet use and the protection of young people from gambling-related harm.
evip5 is an internationally operated platform. To deliver our services, your personal data may be transferred to and processed in countries outside Indonesia. Such transfers are necessary, for example, where our cloud infrastructure, game servers, or third-party service providers are located in other jurisdictions.
Whenever personal data is transferred internationally, evip5 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections afforded under this Policy. These safeguards include:
evip5 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. Material changes will be communicated to registered players via email notification and a prominent notice on the Platform at least 7 days before the revised Policy takes effect.
Minor or non-material changes (such as clarifications, typographical corrections, or changes that do not alter your rights or our data practices in any substantive way) may take effect immediately upon publication. The "Effective Date" at the top of this Policy reflects the date of the most recent revision.
Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you disagree with any change, you must cease using the Platform and request account closure before the revised Policy takes effect.
Previous Versions: Archived versions of this Privacy Policy are available upon request by contacting the evip5 support team at [email protected]. Please include "Privacy Policy Archive Request" in the subject line of your email.
If you have any questions, requests, or complaints regarding this Privacy Policy or evip5's data handling practices, please reach out to our support team through one of the following channels:
evip5 treats all privacy requests with confidentiality and professionalism. Our support agents handling data rights requests receive specific training on privacy obligations. If you are not satisfied with the outcome of your privacy complaint, you may refer the matter to the relevant data protection authority or our international licensing body's consumer affairs division.
Now that you understand how evip5 protects your data, you can play with full confidence. Explore thousands of slot titles, live casino tables, sportsbook markets covering BRI Liga 1 and Champions League, and more — all secured by 256-bit SSL encryption and backed by our commitment to fair play.